Complaints

It can always happen that something doesn't quite go as planned. We recommend that you first report complaints to us by emailing teshome_mt@outlook.com.  From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to file your complaint via the European Union platform.